At Gifted Hands Africa, we take pride in offering you the finest African arts and crafts, handcrafted with passion and cultural heritage. Your satisfaction is our priority, which is why we offer a 7-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return:

– The item must be in its original condition, unused, and with all tags/labels intact.

– Proof of purchase (receipt or order confirmation) is required.

– Returns must be initiated within 7 days of delivery.

Non-Returnable Items

For hygiene and cultural preservation reasons, the following items cannot be returned:

– Custom-made or personalized artworks.

– Earrings and other intimate accessories (for health reasons).

– Digital downloads or virtual art purchases.

Return Process

1. Contact Us: Email us at [email protected] or call +447577709340
within 7 days of receiving your order.

2. Return Authorization: We will provide a return authorization and instructions.

3. Ship Back: Securely package the item and ship it back to the provided address. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item).

Refunds & Exchanges

– Refunds: Once received and inspected, refunds will be processed within 5 business days to the original payment method.

– Exchanges: If you prefer an exchange, we’ll gladly replace the item, subject to availability.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately (within 48 hours of delivery) with photos/videos for verification. We will arrange a free replacement or full refund.

Final Notes

– Sale items may have different return conditions (check product details at purchase).

– We reserve the right to refuse returns that do not meet the above conditions.

Thank you for supporting African artisans! For any questions, reach out to our customer care team.